Recently, several tea beverage brands—including Heytea, Nayuki, ChaPanda, Good Tea, Mixue Bingcheng, and Shuyi Tealicious—were reported to have jointly adjusted their full-reduction strategies on food delivery platforms. The original full-reduction discounts have been uniformly changed to 1 off 50, 1 off 70, or even canceled outright. Once the news broke, related topics quickly trended on social media, with views exceeding 180 million. Merchants say profits are thin, while netizens question why milk tea, which isn't cheap, still isn't making money. Behind this controversy lie both the pressure of platform commissions and delivery costs, and a reflection of the difficult position of the new tea beverage industry, caught between price cuts and losses. [more…]

Bringing your own cup to buy coffee is nothing new, but have you ever heard of "bringing your own milk"? A certain tea beverage brand launched a "bring your own milk, get 5 off" campaign, where customers bring their own dairy products and the store provides freshly brewed tea, sparking heated discussion among netizens. Supporters believe this is friendly to people with lactose intolerance and can also avoid additives like non-dairy creamer; opponents worry that food safety responsibilities are difficult to clarify. This article sorts out the views of all parties and compares the bring-your-own-cup rules of brands such as Starbucks and Manner, exploring how merchants should weigh the trade-off between offering discounts and risk control. [more…]

Manner Coffee's bring-your-own-cup discount has always been a highlight attracting consumers, and many customers, in order to save 5 yuan, are used to bringing their own cups to buy coffee every day. However, recently a customer was refused by a barista when using a Nai Xue limited-edition milk tea cup, while on social media someone succeeded in buying with the same type of cup, raising questions about inconsistent enforcement standards across Manner stores. At the same time, whether plastic takeaway cups can be used as bring-your-own cups has also become a hot topic of discussion. This article will sort through the course of events, the differences in plastic materials, and the views of various parties, and bring related recommendations from the Front Street brand. [more…]

Coffee bean prices have been soaring relentlessly, and chain coffee brands can finally no longer hold out. Starbucks Taiwan posted an announcement on its official website without warning in the early hours of February 11, announcing a slight price adjustment for some drinks starting February 12, with increases ranging from NT$5 to NT$10. The company attributed the price hike to rising raw material costs caused by abnormal weather and the international situation. At the same time, Starbucks also launched a Valentine's Day buy-one-get-one-free promotion to cushion consumers' feelings. It is worth noting that coffee futures recently broke through 430 cents per pound on the ICE exchange in the United States, setting a new 47-year high, with a gain of 118.57% over the past year. Whether this wave of price increases will prompt competitors to follow suit has become the focus of industry attention. This article will sort out the specific categories involved in this price adjustment, the extent of the increases, and the coffee bean market trends behind it. [more…]

The arrival of the Start of Autumn solar term has once again sparked a consumer frenzy with the annual "first cup of milk tea in autumn" promotion. This year, driven by large-scale distribution of tea voucher and discount coupons on platforms such as Meituan, Ele.me, and JD.com, combined with brands' own promotions, order volumes have far exceeded previous years. However, behind the order surge is extreme pressure on store operations: receipt piles are mountainous, rider capacity is severely insufficient, delivery delays and wrong drink deliveries occur frequently, and customer complaints have surged. To ease the pressure, some stores of brands such as Starbucks, Luckin Coffee, Heytea, and Chagee have had to temporarily close or shut down delivery channels, leaving consumers unable to use the coupons they hold. This annual carnival, while bringing huge challenges to workers, has also exposed the fragility of the instant delivery system under extreme peaks. [more…]

Recently, Chagee launched a "bring your own cup and get 5 yuan off" promotion at some stores, sparking heated discussion among consumers. This discount model has long been common in the coffee industry, especially since Manner has offered a 5 yuan discount for bringing your own cup for many years, leading many to speculate whether Chagee is imitating Manner. However, this promotion is not uniform nationwide, but limited to regions such as Beijing, Shanghai, Sichuan, and Liaoning, and the rules vary from place to place. Some consumers have noticed that when preparing drinks, staff still use a paper cup first before pouring into the customer's own cup, which has been questioned as contradicting the original environmental purpose. Meanwhile, amid the fierce subsidy battle in food delivery, the value of the bring-your-own-cup discount is also being tested in terms of cost-effectiveness. This article sorts out the details of the promotion and various viewpoints, and mentions related recommendations from Front Street Coffee. [more…]

A new round of subsidy battles on delivery platforms has once again ignited the tea beverage market, with Meituan handing out large numbers of tea drink vouchers, while Ele.me and Taobao Flash Sale fight back with hefty discounts. However, after claiming the vouchers, many consumers found that Goodme stores in Shenzhen, Xi'an, Chengdu, Nanning, and other places showed as "resting/closed" or out of stock on third-party platforms, making it impossible to redeem normally. Interestingly, the same stores were still open on the official mini-program, and products included in the promotion, such as lemonade, could still be ordered. The contradiction between stores actually being overwhelmed with orders and appearing "closed" online has led many to speculate that this is a measure taken by the brand to ease order pressure. Consumers have expressed dissatisfaction over the chaotic promotion, orders being automatically canceled, and no stock upon arrival at stores. Front Street Coffee continues to follow industry developments and brings in-depth observations. [more…]

Zhengzhou Bus Group has teamed up with Mixue Bingcheng to open a store inside a bus rapid transit station, with the first pilot located on the west side of the intersection of Huayuan Road and Nongye Road. This attempt is seen as an extension of bus services, allowing passengers to buy drinks while waiting for their bus and even enjoy discounts with their ride records. However, the store's construction is alleged to have proceeded without a construction land planning permit. The Jinshui District Urban Comprehensive Law Enforcement Bureau posted a notice to deliver enforcement documents, but no one signed for them, leaving the procedure at an impasse. Meanwhile, netizens have questioned whether the store occupies the sidewalk and tactile paving, potentially affecting passage. Zhengzhou Bus responded that the station passage is wide enough and promised to make dynamic adjustments. The incident has sparked discussion about the boundaries of commercial development in public spaces and provides a new case of cross-industry collaboration for the coffee and tea beverage industry. [more…]

With over 600 million daily active users and the powerful momentum of livestream e-commerce, Douyin is becoming a new battleground for major beverage brands competing for online traffic. From Luckin and Starbucks to Manner and Tims, and further to Heytea and Nayuki, almost all well-known beverage brands have launched ultra-low-priced group-buy packages on Douyin, with prices far lower than ordering in stores or via mini-programs. Luckin's "male model squad" livestream once sparked heated discussion, with group-buy deals for Coconut Latte at only 14.5 yuan; Starbucks' 19-yuan breakfast package sold over 860,000 cups; Nayuki's 9.9-yuan single-item coffee surpassed one million orders. Behind this online price war is brands' deep strategic push for local exposure and secondary in-store consumption. This article gives you a full picture of this Douyin beverage battle. [more…]

Luckin Coffee plans to enter Malaysia, negotiating cooperation with local listed companies and formulating a five-year expansion blueprint. Currently, Luckin has over 20,000 stores in China, with only 38 directly operated stores overseas, all in Singapore. Malaysian netizens have reacted enthusiastically to the brand's entry, looking forward to discounted pricing but also concerned about intensifying market competition. Rumors point to the partner being Berjaya Group, the operator of Starbucks, but other sources say the contact is with a different party, and the final choice awaits official announcement. This overseas expansion comes as the domestic tea beverage market becomes saturated and price wars intensify; Luckin went from profit to loss in the first quarter, making Southeast Asia key to breaking the deadlock. [more…]

The food delivery platforms have once again kicked off a subsidy war, with Meituan and Alibaba distributing large numbers of milk tea redemption vouchers to users, triggering a collective surge in orders at chain stores such as Mixue Bingcheng, Chabaidao, Goodme, and Shanghai Auntie. On the night of July 5, orders flooded into tea beverage stores in many places like a tidal wave, receipt printers nearly collapsed, and employees kept busy from the evening shift until the early hours of the morning yet still could not clear the backlog of orders. Some stores urgently called back off-duty employees for support, while delivery riders and customers surrounded the stores so tightly that not a drop could get through. While consumers got milk tea for 0 yuan, the workers behind the counter experienced a night comparable to "doomsday." This game between platforms ultimately shifted the pressure onto the frontline tea beverage workers. [more…]

A post about a Luckin Coffee service experience recently sparked discussion on social media. The poster said that while organizing an office event, they ordered 60 drinks from a local Luckin store. When picking up the order, they found the coffee had not been packed into boxes and had to carry it to the car bag by bag, while the staff did not offer help on the grounds that they could not leave the store entrance. The customer also complained that the entire order had no discount and said that even if they ordered 600 cups next time, they would not choose this store again. However, most netizens sided with the staff, arguing that chain coffee stores do not normally offer group-meal discounts, and that Luckin has strict requirements for food safety and operating procedures, making it difficult for employees to leave their posts to help with carrying during peak hours. [more…]

Bawang Chaji celebrates its seventh anniversary. All stores in Malaysia launched a tear-the-cup lucky draw campaign on the 16th and 17th, with prizes including discount vouchers, branded backpacks, electronic products, perfumes, and lipsticks, attracting a large number of consumers to place orders enthusiastically. However, after the campaign began, order volumes surged at many stores, with some stores having more than a thousand or even over three thousand drinks awaiting preparation, leading to a series of problems such as excessively long waits to pick up orders, the ordering system being unable to cancel orders, and declining product quality. Consumers expressed dissatisfaction one after another, believing that the brand should have anticipated the campaign's popularity in advance and adopted flow-control measures. This article reviews the course of the incident and feedback from all parties, for the reference of coffee and tea beverage enthusiasts. [more…]

Recently, a video of a Mixue Bingcheng employee crying while making drinks due to a flood of orders spread rapidly online, drawing widespread attention. The incident occurred in Wenzhou, Zhejiang, where a delivery rider picking up an order found that only one employee was handling order labels several meters long alone, emotionally breaking down yet still not stopping work. After the video was posted, many netizens expressed sympathy for the plight of tea beverage workers, while some pointed out the contradiction between delivery platforms' price wars driving surging sales and staffing not increasing. Mixue Bingcheng later responded that the employee was the store manager and that the crying was due to family conflicts rather than work pressure. Behind the incident, it reflects the operational difficulties and employee mental health issues in the tea beverage industry under low-price competition. [more…]

Tea beverage brand Gu Ming recently launched a 9.9 yuan milk tea unlimited drinking promotion, and starting today, it is distributing 500,000 free vouchers at scheduled times through its mini-program, adding momentum to the campaign. However, after a large number of consumers entered the activity page right at 12 o'clock, they encountered long periods of blank screens and crashes in the mini-program, and related topics once topped the trending searches. According to user feedback, the mini-program had already begun lagging a few minutes before the event started, and after 12 o'clock the server went down for nearly half an hour due to a sudden influx of a large number of requests; even repeatedly refreshing or switching to the computer version made it difficult to load. This is not the first time Gu Ming's mini-program has had problems during popular activities. Long-time users said that previous limited-time activities such as buy-one-get-one-free also often encountered interface crashes, and although they reported poor experiences many times, no obvious improvement was seen. [more…]

During the Double Eleven shopping festival, many consumers, in order to use platform coupons, adopt a method of first adding extra items to reach the threshold and then requesting a refund, so as to buy their desired products at a lower price. This practice, known as the "big promotion add-on refund trick," was originally seen mostly on online shopping platforms, but has now quietly appeared in the tea beverage delivery industry. Recently, a milk tea shop employee posted a customer order, with notes requesting that the toppings not be packed separately and intending to request a refund afterward, which left the employee and netizens astonished. The incident sparked widespread discussion, with netizens both curious about the feasibility of the operation and expressing sympathy for the merchants and employees. This article will recount the incident and analyze the platform rules and industry dilemmas behind this phenomenon. [more…]

Recently, a milk tea marketed as a "2-jin pack" has gone viral on social media, attracting a large number of consumers. The product was launched by a local tea beverage brand in Zhanjiang, priced at 18 yuan, or about 10 yuan after discounts, and has tapped into the consumer psychology of pursuing value for money with its large capacity and low price. However, along with the popularity came controversy: some consumers pointed out that 2 jin is roughly equivalent to 1000ml, and compared with the 500-700ml large cups of milk tea on the market, the actual value for money may not be outstanding, and merchants should label the capacity truthfully. In addition, similar products have already appeared in Nanning, Guangxi, and the originality of the idea has also sparked discussion. Some people are also worried that oversized milk tea may cause food waste. As coffee lovers, Front Street Coffee has also noticed the consumer trends and industry reflections behind this phenomenon. [more…]

On Monday of this week, Chagee launched a five-day limited-time promotion. From March 2 to March 6, consumers could enjoy a buy-one-get-one-free offer on exclusive drinks purchased daily from 9:30 to 10:30 through the "Morning Elephant Good" early-series section of the official mini-program. During the promotion period, 100,000 cups of milk tea were also given away each day for 0.01 yuan through a password-guessing format. The event attracted a large number of milk tea fans right from the start, who raced to grab coupons at the exact time and invited others to join group orders, while buyer show-off posts on social media also helped drive its spread. However, by the third day, users in many places reported that multiple exclusive drinks in the event section showed as sold out and could not be ordered, and that the drink categories available at some stores did not match the eight officially advertised. Some new products were even marked as sold out in the event area while still being available for regular single-item ordering through other channels. Stores explained that materials were being consumed too quickly and that they could only adjust delistings based on inventory, but consumers did not fully accept this explanation. [more…]

On the first anniversary of Nayuki's listing on the Hong Kong Stock Exchange, it launched a virtual stock game for its 50 million members. Consumers earn 1 Nayuki Coin for every 1 yuan spent, which can be used to buy and sell virtual stocks tied to the rise and fall of real Hong Kong stocks, and even supports leverage of 2x to 10x. Nayuki Coins can also be redeemed for cash coupons, discount vouchers, and merchandise; a MacBook Air requires 200,000 Nayuki Coins. This move has sparked huge controversy. Some lawyers point out that it is essentially a non-circulating token, but the virtual stock trading and leveraged gameplay may involve financial risks such as illegal fundraising. Meanwhile, Nayuki's Hong Kong stock price has fallen all the way from its issue price of HK$19.8, closing at only HK$6.65 on the first anniversary of its listing, a drop of more than 60%. [more…]

The coffee consumption boom is spreading from commercial districts to university campuses, and college students have become an important group of high-frequency coffee consumers. Luckin Coffee has seized a first-mover advantage with more than a thousand campus stores, while brands such as Starbucks, Tims, Manner, M Stand, and NOWWA have also entered universities one after another, and Mixue Ice Cream & Tea's Lucky Cup is closely pursuing with about 260 campus stores. This article sorts out each brand's layout strategy, store data, and competitive situation on university campuses, and includes Front Street Coffee's specialty bean information, to help you understand the real landscape of the campus coffee track. [more…]